GoGift» FAQ

What information is included in the text?

Trent — Thu, 14 Jan 2010 00:10:23 +0000

It simply tells you that you have a new gift contribution in your registry at “GoGift.com”.

Why aren’t I getting the SMS notifications if I paid for the service?

Trent — Wed, 13 Jan 2010 23:51:27 +0000

The notifications work with most major cell carriers. You’ll need to confirm you have your current cell number in your account.

How do I know if I’ve selected and paid for SMS notifications?

Trent — Wed, 13 Jan 2010 23:50:39 +0000

You will no longer see the check box as an option under your event.

What does SMS notifications do?

Trent — Wed, 13 Jan 2010 23:49:17 +0000

It allows you to receive a text each time you receive a gift for your event.

Once a cash gift is given, how quickly do the funds become available?

Trent — Fri, 13 Feb 2009 05:33:32 +0000

Gifted funds will be reflected in the “Contributions Report” after 72 hours. However, any request for registry funds over $500 will require additional identification verification via fax submission of a valid driver’s license in the name of the person who created the GoGift Registry account. Please fax all documents to (916) 635-6655.

What if I am unable to “verify” my account?

Trent — Thu, 12 Feb 2009 04:07:14 +0000

Delivery of gifted funds cannot and will not be delivered until your account has been verified. If you are having trouble verifying your account please contact us at fraud.prevention@gogift.com.

How do I “verify” my account?

Trent — Thu, 12 Feb 2009 04:06:30 +0000

Once you have received your first gifts you will be given the option to “Get Funds”. Get Funds can be found under “Account Management” and is only visible to those that are logged in to their account. As part of the Get Funds process you will be required to complete a couple of steps to verify identity.

How will my gift funds be delivered?

Trent — Thu, 12 Feb 2009 03:58:13 +0000

After your account has been “verified” you will be given the following options:

ACH Delivery – Each registered event is allowed 2 free ACH transactions (electronic delivery of funds) after which each subsequent request will be subject to a $5.95 handling fee that will be deducted from your event balance. As a protective measure, we may ask for extra identification or perform additional verification steps when processing transactions. Please allow 7 business days for delivery.

Request a Check – All requests for delivery of funds via a paper check will be subject to a $5.95 handling fee that will be deducted from your event balance. Checks will be made payable to the primary GoGift registrant and the primary GoGift registrant only. Checks will be mailed to the address provided at the time of identification verification. As a protective measure, we may ask for extra identification or perform additional verification steps when processing transactions. Please allow 7 business days for delivery.

Where can I find the Cost Comparison Calculator?

Trent — Wed, 07 Jan 2009 08:27:28 +0000

That can be found on the “Resources” tab from the home page.

What measures does GoGift take to prevent fraud?

Trent — Wed, 07 Jan 2009 08:06:14 +0000

GoGift security measures combine a wide variety of prevention programs, sophisticated analytic tools and backend processes. To read more, visit “Fraud Prevention & Protection“.